Terms & Conditions
This website uses 'performance cookies'. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these types of cookies on your device.
If you wish to return your goods, you must send an email indicating the reason for return & await a reply before returning the product. You will be responsible for the cost of the returns unless the item/s is faulty or is not as described.
The customer must return the item/s via the same service provider in which they were originally delivered. They must be returned in their original undamaged, unopened product packaging and obtain proof of postage from the carrier/Post Office. We will not accept any product for return & no refund will be given for any item which has been removed from it's original product packaging. There will be no exceptions.
All items are delivered on a signed for basis. If any item is accepted & signed for upon delivery, it will be deemed to be in perfect undamaged condition. If you think the item is damaged prior to receiving it then do not sign for it & do not accept it. All items are required to have a signature prior to receipt. If you receive the item without providing a signature you will be deemed to have accepted the item regardless of condition. 'The parcel was left on the doorstep in the rain' will not be accepted as a reason for return.
Returns must be sent to:
Shady Lane Models. 11 Grenville street. Bideford. EX39 2EA
- What information do we collect?
We collect information from you when you fill out a form.
When ordering on our site, you do so anonymously. When it comes to paying, you will automatically be redirected to PayPal where you will be asked to enter your: name, e-mail address, mailing address or phone number. We have no control over this part of your transaction.
- What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
Your information helps us to better respond to your individual needs.
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing, will be used to send you information and updates pertaining to your order. Once your order has been dispatched, your email and personal (delivery/order) information is deleted from our records.
- How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
Yes & No.
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
- Do we disclose any information to outside parties?
NO. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
This policy was last modified on 25th May 2012 to comply with the changes to the European Cookies Law.